Responsible Gaming
at br99
Gambling is entertainment. br99 is committed to keeping it that way — providing every player across Bangladesh with the tools, information, and support needed to stay in control and play safely.
Our Commitment
Gaming Should Always Be Fun
At br99, we believe that the best gaming experience is one built on trust, transparency, and genuine care for the player. For millions of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, br99 is a source of entertainment — and we take our responsibility to protect that experience seriously.
Responsible gaming is not a checkbox for br99 — it is a core principle that shapes how we build our platform, how we communicate with players, and how we respond when someone needs help. Every feature on this page is available to you at any time, at no cost, and without judgment.
If you ever feel that gambling is no longer fun — that it is causing stress, affecting your finances, or straining relationships — please use the tools below or reach out to our support team at any hour. You are not alone, and br99 is here to help.
Player Protection Tools
Controls Available to Every br99 Player
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your br99 account. Once a limit is active, it takes effect immediately. Reducing a limit is instant; increasing a limit requires a 7-day cooling-off period to protect against impulsive decisions.
Session Time Limits
Define how long a single gaming session can last. When your time limit is reached, br99 will display a clear notification and prompt you to take a break. You decide the duration — 30 minutes, 1 hour, or a custom window that suits your routine.
Time-Out (Short Break)
Need a short breather? Activate a time-out period ranging from 24 hours up to 6 weeks. During a time-out, your account remains open but all gaming and wagering activity is suspended. The time-out cannot be reversed once it begins.
Self-Exclusion
If you need a longer break, self-exclusion allows you to close your br99 account for a fixed period of 6 months, 1 year, 2 years, or permanently. During self-exclusion, you cannot register a new account. Contact [email protected] to activate this immediately.
Loss Limits
Set a maximum amount you are willing to lose within a given time period. Once you reach your loss limit, br99 will automatically restrict further wagering for that period. This tool is especially useful for managing your entertainment budget in BDT.
24/7 Support Access
Our English-language support team is available around the clock, every day of the year, including Eid, Durga Puja, and public holidays. If you are struggling, reach out via email at [email protected] — we respond promptly and treat all enquiries with complete confidentiality.
Age Policy
21+ Only — No Exceptions
Strict Age Restriction
The br99 platform is strictly for adults aged 21 years and above. This is a firm, non-negotiable rule that applies to every player in Bangladesh, regardless of location — whether you are in Dhaka, Chittagong, Sylhet, Cox's Bazar, Rangpur, Mymensingh, or anywhere else.
We verify the age of every player during the account registration process using government-issued identity documents. Any account found to belong to an individual under the age of 21 will be closed immediately, all funds returned, and the matter referred for further review.
br99 uses a robust Know Your Customer (KYC) process to confirm that all players meet the minimum age requirement before they are permitted to deposit or play. Accepted documents for age verification include the National ID Card (NID), passport, and birth certificate in combination with a secondary photo ID.
We also encourage parents and guardians to make use of parental control tools and filtering software to prevent minors from accessing online gaming platforms. If you believe a minor has gained access to a br99 account, please contact our support team immediately at [email protected]. All such reports are treated as urgent and actioned within 24 hours.
br99 does not direct any marketing communications toward individuals under the age of 21. Our promotional content is designed exclusively for adult audiences, and we take all steps reasonably available to us to prevent underage access to our platform and services.
Self-Assessment
Is Your Gaming Still Under Control?
Honest self-reflection is one of the most powerful responsible gaming tools available. Read through the questions below. If you answer "yes" to two or more, we strongly encourage you to use one of the player protection tools above or contact our support team.
Do you find yourself spending more money on gambling than you originally planned when you started a session?
Have you ever tried to cut back on gambling but found it difficult or impossible to stop once you started?
Do you gamble to escape from stress, anxiety, problems at work, or difficulties in your personal life?
Have you borrowed money, sold possessions, or neglected essential household expenses in order to fund gambling?
Has gambling caused arguments, distress, or concern among your family members, friends, or colleagues?
Do you chase losses — continuing to gamble after a losing session in an attempt to win back what you have lost?
Do you feel restless, irritable, or anxious when you are not able to gamble, or when you think about stopping?
Have you lied to others about how much time or money you spend on gambling?
What to Do If You Answered Yes
Two or more "yes" answers may indicate that gambling is having a negative impact on your life. This does not mean you are beyond help — it means taking action now will make a real difference. Start with br99's built-in tools: set a deposit limit, activate a time-out, or contact our support team to begin the self-exclusion process. You can also seek confidential guidance by writing to [email protected] at any time.
Step-by-Step Guide
How to Activate Your Protection Tools
Log In to Your Account
Visit br99.onl and sign in using your registered username and password. All protection tools are accessible from within your account settings panel.
Navigate to Responsible Gaming
Go to your account settings and select the "Responsible Gaming" section. You will find all available limit and exclusion controls listed in one place.
Choose and Set Your Limit
Select the control you need — deposit limit, loss limit, session timer, or time-out. Enter your preferred value, confirm the change, and it takes effect immediately.
Contact Support If Needed
For self-exclusion requests or any situation where you need immediate assistance, email [email protected] directly. Our team will process your request within 24 hours, any day of the year.
Our Principles
The br99 Responsible Gaming Framework
br99's responsible gaming framework rests on four core principles that guide every decision we make about how the platform operates and how we engage with players across Bangladesh.
Transparency
We display clear information about odds, RTP percentages, and game mechanics so players can make fully informed decisions before wagering. There are no hidden terms or misleading bonus conditions on br99.
Player Control
Every player has the ability to set their own financial and time boundaries at any moment. br99 never encourages players to remove or increase limits without a mandatory reflection period in place.
Early Intervention
Our platform monitors gameplay patterns for signs of problematic behaviour. Where indicators are detected, our team may proactively reach out to a player to offer support resources — always with care and without judgment.
Strict Age Controls
The 21+ requirement is enforced at every stage — from registration through to every subsequent deposit. No exceptions are made, and no workarounds are tolerated. Protecting young people is a non-negotiable priority for br99.
Beyond these four principles, br99 also ensures that all promotional materials — including bonus offers, cricket betting promotions, and slot tournament announcements — are clearly labelled with terms and conditions, wagering requirements, and responsible gaming reminders. We do not use high-pressure marketing tactics or create artificial urgency designed to push players into depositing more than they are comfortable with.
All games available on the br99 platform use certified Random Number Generator (RNG) technology, independently audited for fairness. This means every spin, every card draw, and every cricket settlement is determined by a provably random outcome — giving players confidence that the results are genuine and not manipulated. Fair play is a fundamental part of responsible gaming, and br99 upholds it without compromise.
Get Help Now
Struggling? Reach Out to br99 Support
You Are Not Alone
If gambling is causing you distress — financially, emotionally, or in your relationships — please reach out immediately. br99's support team is available 24 hours a day, 7 days a week, including all public holidays observed in Bangladesh such as Eid, Victory Day (December 16), and Independence Day (March 26).
All responsible gaming enquiries are handled with complete confidentiality. Our team is trained to listen without judgment and to help you access the right tools or information as quickly as possible.
- Email: [email protected] — include "Responsible Gaming" in your subject line for priority handling.
- Response time: Within 2 hours for responsible gaming requests, 24/7.
- Language: All support is provided in English.
- Confidentiality: All communications are strictly private and never shared with third parties.
In addition to contacting br99 directly, we encourage players who feel they may have a gambling problem to seek guidance from a trusted friend, family member, or healthcare professional. Acknowledging the issue is the most important first step, and support is available both within our platform and in the wider community.
Remember: gambling on br99 should feel like entertainment — the same way watching a BPL cricket match or enjoying a festive season feels enjoyable and lighthearted. The moment it stops feeling that way, our tools and our team are ready to help you step back and regain control.
Play Smart. Stay in Control.
Set your limits, know the signs, and enjoy br99 the way it is meant to be enjoyed — as entertainment. Explore our FAQ for more answers, or log in to manage your responsible gaming settings now.